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Free Online Course:
Business Administration - Level 2 Certificate

Gain the knowledge you need to provide high-quality support to a business

This qualification provides you with the knowledge that is required to work in a range of environments in a business administration role.

Limited seats - Applications can close at anytime, act now
Business Administration - Free Online Course - Free Courses in England

Fully-funded by HM Government. Nationally Recognised Qualification Accredited by NCFE CACHE

uk government funded course

Free Online Course

Fully-funded by HM Government

100% Online

Enrol & learn from your home or office

Expert Support

Expert tutor support available

6 Week Course

4-5 hours of weekly study

Qualification aims & benefits

Learners will know how to carry out administrative tasks such as managing information and supporting events and will be able to apply their knowledge in a variety of industries and job roles.

This qualification aims to:

  • Provide learners with the underpinning knowledge that is required by Employees to work in a range of different environments in a business Administration role.
 

The objectives of this qualification are to help learners to:

  • Develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events.
  • Know how to apply their knowledge in a variety of industries and job roles.

About Business Administration

Whether you would like to brush up on your skills or pick up some new ones, this course will give you the knowledge you need to provide high-quality support to the business you work for. 

This fully online qualification will help you develop your knowledge of important administrative support tasks, including how to prepare and distribute business documents and how to manage diary systems and financing systems.

Why it's free - Free Courses in England

Is it really free?

Simple answer – if you meet the eligibility criteria below, then, yes! No fee, no card details and no trial periods… 

We connect you with training providers that use the UK Government’s Adult Education Budget to fund the free online courses. 

Eligibility Criteria

Receive an accredited NCFE CACHE certificate

The certificate is a record of achievement and your reward for completing a nationally recognised qualification.

Ofqual regualted
Qualification with certificate - Free Courses in England

The free online course is split into manageable units

To be awarded the Level 2 Certificate in Business Administration, learners are required to successfully complete the 5 mandatory units and 2 optional units.

Mandatory units​

Principles of providing administrative services

This unit aims to provide learners with an understanding of how to develop customer relationships by taking into account their wants and needs.

Learners will be able to identify organisations’ responses to customer relationships and the principles of customer-relationship management.

Principles of business document production and information management

This unit aims to provide learners with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.

Understand communication in a business environment

The aim of this unit is to provide learners with an understanding of the requirements of written and verbal business communication.

Learners will be able to identify appropriate body language and tone of voice when communicating verbally.

Understand employer organisations

This unit ensures learners understand organisational structures and the differences between private, public and voluntary sectors.

Learners will be able to describe the internal and external influences on organisations and why change in the business environment is important.

Understand how to develop working relationships with colleagues

The aim of this unit is to provide learners with an understanding of the principles of effective team working.

Learners will be able to identify what is expected of a buddy and techniques for providing feedback.

Optional units

Principles of team leading

This unit aims to provide learners with an understanding of leadership styles in organisations, team dynamics, and techniques used to manage the work of teams, the impact of change management within a team and team motivation.

Principles of digital marketing

This unit aims to provide learners with an understanding of the role of digital marketing and integral elements such as search engine optimisation, internet market research, digital marketing devices and technology.

Exploring social media

The aim of this unit is to focus on the positive and negative aspects of using social media and how to minimise risks.

Learners will be able to describe how businesses and organisations may use social media to communicate and promote their products and services.

Principles of marketing theory

This unit aims to provide learners with an understanding of how to segment the market.

Learners will understand the value of marketing and the principles of socially responsible marketing.

Principles of customer relationships

This unit aims to provide learners with an understanding of how to develop customer relationships by taking into account their wants and needs.

Learners will be able to identify organisations’ responses to customer relationships and the principles of customer-relationship management

Principles of equality and diversity in the workplace

The purpose of this unit is to develop staffs’ understanding of standards and expectations for equality and diversity in the workplace.

Learners will be able to identify the potential consequences for failing to comply with relevant legislation.

Understand the safe use of online and social media platforms

The aim of this unit is to develop the knowledge and understanding to use online and social media platforms safely.

Learners will learn about the potential risks to information security and the common types of scams and frauds.

Learners will also understand legal measures that address the protection of data.

Understand customer service

This unit aims to provide learners with an understanding of customer service delivery and the relationship between customer service and a brand.

Learners will be able to explain when and to whom to escalate problems and identify their own role in ensuring that a brand promise is delivered.

Understand the administration of human resource records

This unit aims to provide learners with an understanding of the administration of human resource (HR) records.

Learners will be able to describe features of organisational systems and identify limits of their own authority in the administration of HR records.

Understand how to carry out business administration tasks

This unit aims to provide learners with an understanding of how to deal with incoming and outgoing mail, and reception services.

Learners will gain knowledge of diary systems management, event organisation, and systems for financing in administrator roles.

Understand how to provide administrative support for meetings

This unit aims to ensure learners understand the administration of meetings and identify responsibilities and legal implications of formal meetings.

Learners will also be able to describe the essential knowledge required to take minutes in a meeting.

Understand how to prepare text

The aim of this unit is to provide learners with an understanding of how to create text from notes.

Learners will be able to explain how to prepare text from recorded notes and describe organisational procedures for storing confidential information.

Understand how to store, retrieve and archive information

This unit aims to provide learners with an understanding of information storage, retrieval and archiving requirements for security and access of offsite archives.

Understand how to use and maintain supplies and office equipment

This unit aims to provide learners with an understanding of the maintenance of stationery and supplies.

Learners will be able to describe how to use equipment appropriate to the task, following organisational procedures.

Understand the use of research in business

This unit aims to provide learners with an understanding of the research process and how to use research in business.

Know how to publish, integrate and share using social media

The aim of this unit is to develop the knowledge and understanding to publish, integrate and share using social media.

Learners will be able to identify the main networks and their features used in social media and why they would use them.

Learners will also be able to identify the benefits and risks of networking on social media for an organisation.

Free course sample

Download the sample workbook and get a taste of the free course content

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Frequently Asked Questions

Can’t find the answer to your question?

Open a support ticket

Is the course definitely free?

If you meet the eligibility criteria then YES!

We connect you with learning providers that use government funding, in the form of the Education & Skills Funding Agency (ESFA) and the Adult Educational Budget (AEB).

When can I start the free online course?

You can start as soon as your enrolment form and induction have been completed.

The process takes under 10 minutes!

How long will the free online course take?

The courses are designed to allow learners to fit their learning around their employment obligations and can be completed in a number of weeks or months, depending on the level. Our shorter courses are often completed within 3 weeks, whilst our longer lasting courses can take up to 3 months.

Is it all online?

Yes! All of our free courses are 100% online.

Is the qualification recognised by employers?

All of our courses are accredited by UK government-recognised awarding bodies. These include NCFE CACHE and TQUK, with whom we work closely to ensure our existing courses, and all new ones, meet approved standards of excellence and are certified as such. NCFE CACHE and TQUK are national awarding organisations that design, develops and certifies nationally recognised qualifications and awards.

All qualifications are regulated by Ofqual and are the perfect way to boost any CV.

How many free online courses can I take?

You can only take one course at a time but you can take up to 7 in one academic year.

Do I need to sit an Exam?

No, there are no exams, all courses require you to complete assessment questions based on the knowledge you have just gained from the units.

Why am I required to upload such personal information?

The courses we offer are all funded qualifications, meaning you need to be eligible for government funding in order to secure your a place. This information is a funding requirement and proves your eligibility.

Free Courses in England Learner

Quickly set up which meant I could start studying as soon as it was convenient. Submitting assignments online is easy and efficient and knowing I have access to a tutor takes any of the guesswork out of distance learning.

Would definitely recommend using Free Courses in England.

Rachel Moore

Free Courses in England Learner

Free Courses in England Learner

My experience has been great! I've had brilliant tutor support from the beginning and know I can contact them if and when I need further support.

The course itself is good and has got me thinking outside the box.

Banaeshia Tooley

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Free Courses in England Learner

I have completed two courses now. Both excellent communication and direction from tutors online, and great support from Free Courses in England along the way too. Resources are fantastic too!

Susan Bland

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Free Courses in England Learner

My tutor Sarah has been really supported any time that I asked.

I have learned A lot of things in the course that will be really helpful for my future career. Thanks 😊

Sarai NC

Free Courses in England Learner

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