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Frequently asked questions

You’ve asked & we’ve listened

Can’t find the answer to your question?

Call us on freephone 0800 001 5910, jump on live chat (bottom right of your screen) or email us.

Is the course definitely free?

If you meet the eligibility criteria then YES!

We connect you with learning providers that use government funding, in the form of the Education & Skills Funding Agency (ESFA) and the Adult Educational Budget (AEB).

When can I start the free online course?

We hope to get you started within 24 hours of completing the full enrolment process but this can vary depending on the learning provider.

Register interest and a course advisor will be in touch to provide you with more specific details.

Are the qualifications recognised by employers?

All of our courses are accredited by UK government-recognised awarding bodies. These include NCFE CACHE and TQUK, with whom we work closely to ensure our existing courses, and all new ones, meet approved standards of excellence and are certified as such. NCFE CACHE and TQUK are national awarding organisations that design, develops and certifies nationally recognised qualifications and awards.

All qualifications are regulated by Ofqual and are the perfect way to boost any CV.

How long will the free online course take?

The courses are designed to allow learners to fit their learning around their employment obligations and can be completed in a number of weeks or months, depending on the level. Our shorter courses are often completed within 3 weeks, whilst our longer lasting courses can take up to 3 months.

Is it all online?

Yes! All of our Level 2 courses are 100% online.

How many free online courses can I take?

You can only take one course at a time but you can take up to 7 in one academic year.

Do I need to sit an exam?

No, there are no exams, all courses require you to complete assessment questions based on the knowledge you have just gained from the units.

Are there any hidden charges?

There are absolutely no charges for completing a course with us, thanks to government funding.
However, upon completing your enrolment if you decide to withdraw from the course without an appropriate reason, you may be charged an administration fee by the learning provider.
This will be explained in further detail during your enrolment process.

Why am I required to upload such personal information?

The courses we offer are all funded qualifications, meaning you need to be eligible for government funding in order to secure your a place. This information is a funding requirement and proves your eligibility.

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