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Free Online Course:
Team Leading - Level 2 Certificate

Provide essential guidance, direction & instruction

This qualification is designed to provide learners with the knowledge and understanding required to successfully lead a team.

Limited seats - Applications can close at anytime, act now

Fully-funded by HM Government. Nationally Recognised Qualification Accredited by NCFE CACHE

uk government funded course

Free Online Course

Fully-funded by HM Government

100% Online

Enrol & learn from your home or office

Expert Support

Expert tutor support available

6 Week Course

4-5 hours of weekly study

Qualification objectives

The objectives of this qualification are to help learners to:

  • Develop their knowledge of the principles of team leading
  • Develop their understanding of business
  • Develop the knowledge needed to support communication with a range of stakeholders at different levels

About Team Leading

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees.

Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

This qualification could assist you in gaining the following employment opportunities and potential salaries:

  • Customer Service Manager – up to £35,000
  • Retail Manager – up to £50,000
Why it's free - Free Courses in England

Is it really free?

Simple answer – if you meet the eligibility criteria below, then, yes! No fee, no card details and no trial periods… 

We connect you with training providers that use the UK Government’s Adult Education Budget to fund the free online courses. 

Eligibility Criteria

Receive an accredited NCFE CACHE certificate

The certificate is a record of achievement and your reward for completing a nationally recognised qualification.

Ofqual regualted
Qualification with certificate - Free Courses in England

The free online course is split into manageable units

To be awarded the Level 2 Certificate in Team Leading, learners must successfully complete the 3 mandatory units and 5 of the optional units.

Mandatory units

Principles of team leading

This unit provides learners with an understanding of leadership styles in organisations. Learners will develop knowledge of team dynamics and the techniques used to manage the work of teams.

Learners will also gain an appreciation of the impact of change management and how a motivated team affects an organisation.

Understand business

This unit equips learners with an understanding of organisational structures and the business environment. Learners will also gain knowledge of business reporting within an organisation.

This unit equips learners with an understanding of the principles and techniques of work-related communication both verbally and in writing.

Learners will also develop the knowledge of a range of documents required for different types of meetings in a business environment.

Optional units

Performance and conflict

This unit enables learners to develop knowledge of team performance management through benchmarking.

Learners will develop knowledge of managing individual underperformance and conflict in the workplace.

Understand customers

This unit provides learners with an understanding of the different types of customers.

Learners will understand the relationship between good customer service and customer loyalty and how this affects the organisation in terms of reputation and image.

Customer service problems

This unit equips learners with an understanding of customer service delivery and the relationship between customer service and brand.

Learners will be able to identify the techniques used to resolve customer service problems.

Equality and diversity in the workplace

This unit develops learners’ understanding of standards and expectations for equality and diversity in the workplace.

Learners will be able to identify the potential consequences for failing to comply with relevant legislation.

Working relationships with colleagues

This unit provides learners with an understanding of the principles of effective team working.

Learners will be able to identify what is required to develop working relationships with other teams and departments.

Health and safety procedures

This unit aims to provide learners with an understanding of individual health and safety responsibilities and laws affecting the workplace.

Develop and deliver a presentation

This unit equips learners with the principles underpinning the development and delivery of presentations.

Learners will describe the advantages and limitations of various forms of media. Learners will also describe factors affecting contingency plans and different methods of evaluating presentations.

Introduction to coaching

This unit aims to provide learners with an introduction to coaching.

Learners will explore the concept of coaching and how it can be used within the workplace to improve performance.

Introduction to mentoring

This unit aims to provide learners with an understanding of effective mentoring.

Learners will explore the role and benefits of mentoring and the use of tools and skills to support the mentoring process.

Understand personal development

This unit aims to give learners an understanding of the role of a team leader and how to plan for personal development.

Free course sample

Download the sample workbook and get a taste of the free course content

Happy Learners in 2021
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Enrol online in under 10 minutes

Step 1

Create an account

Create an account with us via the short form below

Step 2

Online enrolment form

Complete your online enrolment form

Step 3

Start your induction and free online course

Please note: We don’t currently have funding for residents of London, Liverpool, Manchester, Sheffield, Bristol, Bath or the West Midlands.

Step 1/3 Create an account

Frequently Asked Questions

Can’t find the answer to your question?

Open a support ticket

Is the course definitely free?

If you meet the eligibility criteria then YES!

We connect you with learning providers that use government funding, in the form of the Education & Skills Funding Agency (ESFA) and the Adult Educational Budget (AEB).

When can I start the free online course?

You can start as soon as your enrolment form and induction have been completed.

The process takes under 10 minutes!

How long will the free online course take?

The courses are designed to allow learners to fit their learning around their employment obligations and can be completed in a number of weeks or months, depending on the level. Our shorter courses are often completed within 3 weeks, whilst our longer lasting courses can take up to 3 months.

Is it all online?

Yes! All of our free courses are 100% online.

Is the qualification recognised by employers?

All of our courses are accredited by UK government-recognised awarding bodies. These include NCFE CACHE and TQUK, with whom we work closely to ensure our existing courses, and all new ones, meet approved standards of excellence and are certified as such. NCFE CACHE and TQUK are national awarding organisations that design, develops and certifies nationally recognised qualifications and awards.

All qualifications are regulated by Ofqual and are the perfect way to boost any CV.

How many free online courses can I take?

You can only take one course at a time but you can take up to 7 in one academic year.

Do I need to sit an Exam?

No, there are no exams, all courses require you to complete assessment questions based on the knowledge you have just gained from the units.

Why am I required to upload such personal information?

The courses we offer are all funded qualifications, meaning you need to be eligible for government funding in order to secure your a place. This information is a funding requirement and proves your eligibility.

Free Courses in England Learner

Quickly set up which meant I could start studying as soon as it was convenient. Submitting assignments online is easy and efficient and knowing I have access to a tutor takes any of the guesswork out of distance learning.

Would definitely recommend using Free Courses in England.

Rachel Moore

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Free Courses in England Learner

My experience has been great! I've had brilliant tutor support from the beginning and know I can contact them if and when I need further support.

The course itself is good and has got me thinking outside the box.

Banaeshia Tooley

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Free Courses in England Learner

I have completed two courses now. Both excellent communication and direction from tutors online, and great support from Free Courses in England along the way too. Resources are fantastic too!

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Free Courses in England Learner

My tutor Sarah has been really supported any time that I asked.

I have learned A lot of things in the course that will be really helpful for my future career. Thanks 😊

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Related qualifications you can progress to

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