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Free Online Course:
Tenant Support in Housing - Level 2 Certificate

Develop your knowledge of how to better support tenants

This qualification is designed for learners who want to improve their knowledge of the functions of housing associations and ways in which their tenants can be supported.

Tenant Support in Housing- Free Online Course - Free Courses in England

Fully-funded by HM Government. Nationally Recognised Qualification Accredited by NCFE CACHE

uk government funded course

Free Online Course

Fully-funded by HM Government

100% Online

Enrol & learn from your home or office

Expert Support

Expert tutor support available

6 Week Course

4-5 hours of weekly study

About Tenant Support in Housing

Over 4 million people in the UK live in social housing, with some social housing tenants being at their most vulnerable.

It’s important that anyone working in the sector has a sound understanding of the range of services provided by social housing, the issues that tenants might face, and how to correctly record and report any problems.

This qualification aims to:

  • Focus on the study of the social housing sector
  • Provide knowledge for those seeking employment in, or recently employed in the social housing sector
 

The objectives of this qualification are to support the learner to:

  • Gain an understanding of the social housing sector
  • Understand the principles of customer service in the social housing sector
  • Understand how to identify, record and report potential issues experienced by tenants
 

Who is it suitable for?

This qualification is suitable for a range of learners, either working or wishing to work in the housing sector, specifically for a housing association or social landlord.

Why it's free - Free Courses in England

Is it really free?

Simple answer – if you meet the eligibility criteria below, then, yes! No fee, no card details and no trial periods… 

We connect you with training providers that use the UK Government’s Adult Education Budget to fund the free online courses. 

Eligibility Criteria

Receive an accredited NCFE CACHE certificate

The certificate is a record of achievement and your reward for completing a nationally recognised qualification.

Ofqual regualted
Qualification with certificate - Free Courses in England

The free online course is split into manageable units

To be awarded the Level 2 Certificate in Tenant Support in Housing, you are required to successfully complete all course units

Introduction to the social housing sector

To provide learners with an introduction to the housing sector and specific customer service requirements within this sector.

This unit will also introduce learners to generic referral groups available to tenants and the methods of accessing these.

Understand the principles of safeguarding and equality and diversity

In this unit learners will be introduced to the principles of safeguarding and equality and diversity.

Understand mental and physical ill-health

To provide learners with information regarding prevalent mental and physical health issues that tenants may experience; and providing learners with the knowledge of how to correctly record and report these issues.

Understand reasons for problematic behaviour

This unit will provide learners with information regarding potentially challenging behaviour in the community, and provides learners with the knowledge of how to correctly record and report these issues.

Understand issues affecting isolated tenants

This unit provides learners with information regarding possible issues that could affect isolated tenants and provides learners with the knowledge of how to correctly record and report these issues.

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Frequently Asked Questions

Can’t find the answer to your question?

Open a support ticket

Is the course definitely free?

If you meet the eligibility criteria then YES!

We connect you with learning providers that use government funding, in the form of the Education & Skills Funding Agency (ESFA) and the Adult Educational Budget (AEB).

When can I start the free online course?

You can start as soon as your enrolment form and induction have been completed.

The process takes under 10 minutes!

How long will the free online course take?

The courses are designed to allow learners to fit their learning around their employment obligations and can be completed in a number of weeks or months, depending on the level. Our shorter courses are often completed within 3 weeks, whilst our longer lasting courses can take up to 3 months.

Is it all online?

Yes! All of our free courses are 100% online.

Is the qualification recognised by employers?

All of our courses are accredited by UK government-recognised awarding bodies. These include NCFE CACHE and TQUK, with whom we work closely to ensure our existing courses, and all new ones, meet approved standards of excellence and are certified as such. NCFE CACHE and TQUK are national awarding organisations that design, develops and certifies nationally recognised qualifications and awards.

All qualifications are regulated by Ofqual and are the perfect way to boost any CV.

How many free online courses can I take?

You can only take one course at a time but you can take up to 7 in one academic year.

Do I need to sit an Exam?

No, there are no exams, all courses require you to complete assessment questions based on the knowledge you have just gained from the units.

Why am I required to upload such personal information?

The courses we offer are all funded qualifications, meaning you need to be eligible for government funding in order to secure your a place. This information is a funding requirement and proves your eligibility.

Free Courses in England Learner

Quickly set up which meant I could start studying as soon as it was convenient. Submitting assignments online is easy and efficient and knowing I have access to a tutor takes any of the guesswork out of distance learning.

Would definitely recommend using Free Courses in England.

Rachel Moore

Free Courses in England Learner

Free Courses in England Learner

My experience has been great! I've had brilliant tutor support from the beginning and know I can contact them if and when I need further support.

The course itself is good and has got me thinking outside the box.

Banaeshia Tooley

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Free Courses in England Learner

I have completed two courses now. Both excellent communication and direction from tutors online, and great support from Free Courses in England along the way too. Resources are fantastic too!

Susan Bland

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Free Courses in England Learner

My tutor Sarah has been really supported any time that I asked.

I have learned A lot of things in the course that will be really helpful for my future career. Thanks 😊

Sarai NC

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Related qualifications you can progress to

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